Oncor, like most utilities, has a proven plan for restoring power. Oncor follows a straightforward system. First, power is restored to critical emergency services such as hospitals, police and fire stations, and sewer and water processing plants. Next, crews work to ensure power lines affecting the largest number of homes and businesses are repaired.
-David R., Oncor Distribution Expert
Your neighbors may have electric service when you don’t because their home is on a different set of lines or circuit. If you can envision the electric grid as an immense version of your house, you may be able to understand what’s happening. When a circuit breaker trips in your home, power may be on in the bathroom but not in the kitchen. That’s because your house has more than one circuit. One circuit is off while the others are on. Circuits in neighborhoods work much the same way.
Outage confirmation numbers are the last four digits of your Electric Service Identifier or ESI ID number, which you can find on your electric bill.
-Pam W., Oncor Call Center Expert