Most of Oncor’s offices house construction crews, electrical equipment and fleet operation involving large construction vehicles, etc. These locations are restricted and are not suitable for walk-in customer service. Also, since Oncor does not directly bill consumers for electric service, there is not a need for bill payment or bill dispute locations.
-Mike M., Oncor Customer Expert
An Oncor Utility Designer will talk to you or your electrician or builder to determine your electrical requirements and plan the most cost-effective way to provide electric service to your new home or business.
-David R., Oncor Distribution Expert
A utility easement gives Oncor (and sometimes other utilities) the right to construct, operate and maintain its facilities within the easement. This would include pruning of trees that may interfere with the reliable safe operation of electrical facilities.
-Rusty E., Oncor Distribution Expert
Oncor welcomes your interest in possible employment opportunities with us. We are the leading electric delivery company in Texas and are on the cutting edge of the latest technological advancements such as Smart Grid Technology and Advanced Metering systems. You can find more information by visiting our Careers Section.
-Larry W., Oncor HR Expert
Typically, for overhead residential service the consumer owns and is responsible for the meter base and wiring in the meter base, as well as conduit and wiring connecting the weather head at the top of the house. Oncor owns the pole and transformer serving the premise and the wires that connect to the weather head and meter.
Follow the instructions provided by your retail electric provider or "REP"—you can call them at the number on your monthly bill. If you don't know who your provider is, Oncor can help. Call us at 888-313-6862. Always use caution around electric equipment and never trim trees around power lines yourself!
Marty S., Oncor Customer Relations Expert
In the event of an emergency, dial 9-1-1. For non-life threatening events, please call Oncor at 888-313-4747.
Pam W., Oncor Call Center Expert
Since Texas is a deregulated market, you get to choose or switch your Retail Electric Provider based on rates, plans and customer benefits that work for you. Visit Power to Choose or call Texas Choice at 866-797-4839.
Marty S., Oncor Retail Electric Provider Expert