A non-standard meter is a meter that does not function as an advanced meter. An advanced (standard) meter has many advanced features for example, remote/automatic meter reads, remote connect/disconnect, usage information provided on a 15 minute interval basis which is available on a near real time basis to the customer and their retail electric provider.
-Gracie R., Oncor Customer Relations
Yes. Advanced meters provide many benefits. Customers with non-standard meter service will be unable to view/manage their own energy usage in almost real time and additionally, may experience longer restoration times in case of service interruption; may be required to wait up to 45 days to switch retail electric providers; and may be required by your retail electric provider to choose a different product or service before initiation of your non-standard service.
-Bridget M., Oncor Customer Relations
Customers will be responsible for paying a one-time upfront fee to initiate non-standard metering service and a monthly fee. The one-time upfront fee will depend on the type of meter service at your premise and the non-standard option you select. The one-time fee for a residential service ranges from $169 to $211 and for non-residential service ranges from $244 to $564. The monthly fee is $26.69 or $31.38 depending on your metering service. If you are interested in non-standard metering service, please contact Oncor at 1-888-313-6862.
The Public Utility Commission of Texas rule requires a transmission distribution utility, in this case Oncor, to assess fees to recover all costs associated with providing non-standard metering service from only those customers choosing this service. The costs include for example, employee travel costs to manually read the meter on a monthly basis. Standard (advanced) meters are read remotely and do not require a visit to the meter.
You will need to call Oncor at 1-888-313-6862 and request a meter change. We will submit an order to change-out your meter to an advanced meter. There will not be a fee charged for the meter exchange. The change-out will typically be completed within 5 business days.
-Jason H., Oncor Customer Relations
Yes, please contact us at 1-888-313-6862 and we will work with you to schedule an appointment.
-Chris E., Oncor Customer Relations
There is no required length of time. You may choose at any time to discontinue your non-standard metering service by contacting Oncor. Upon your request, Oncor will replace your non-standard meter with an advanced meter at no additional charge to you. Also, once the change-out has been completed, you will no longer be billed the monthly fee.
No. You will need to contact Oncor to request non-standard metering service. However, prior to contacting Oncor, you should contact your retail electric provider to determine if there will be any impact on your current service plan. Depending on the type of plan you have currently, you may be required by your retail electric provider to choose a different plan, which may subject you to additional charges or fees required by your contract.
-Stan M., Oncor Customer Relations
The meter is owned by Oncor. Because advanced meters are the standard meter, if you choose to have non-standard metering service, there are costs associated with that non-standard service which by PUC rule are to be recovered from the customers requesting the non-standard metering service.
-Stan M., Oncor Customer Relations